Data Centre Technician (Tier 2)

Job Title

Job Description Summary

Job Description

Job Description

The Facilities Management Technician oversees day-to-day data centre facility operations, coordinating maintenance, change management, and incident response to ensure compliant, resilient infrastructure performance.

Key responsibilities:

• Oversee maintenance activities and coordinate change implementation across data centers
• Provide onsite support during scheduled maintenance windows
• Review and validate technical documents such as MOPs, Risk Assessments, and SOPs
• Manage vendor change requests through the internal change management process
• Consolidate maintenance schedules and monitor change records
• Support risk-based approvals and escalations, including preparation for CAB reviews
• Respond to facility incidents and alarms by verifying affected areas and coordinating with providers
• Ensure emergency procedures are activated where required
• Maintain accurate maintenance, change, and audit records
• Provide regular operational updates on facility activities, support requests, and performance

Requirements:

• 1–2 years of relevant onsite experience in data center operations, facilities support, or a similar environment
• Ability to complete a tailored training plan related to the role
• Working knowledge of data center infrastructure systems, including electrical, mechanical, HVAC, fire suppression, and monitoring systems
• Strong communication skills, with the ability to provide updates clearly, escalate issues promptly, and work effectively within structured maintenance and incident processes
• Familiarity with incident management, change management, and risk-based review of vendor maintenance activities in operational environments