Data Centre Operator

We are looking for a Data Centre Operator to join our NSW team with the ability to work for 24/7 on-call rotation roster for emergency response where required.

What you’ll be doing:

• Providing exceptional customer service including timely communication to clients regarding facility operational matters, remote hands, remote support and facility related support.
• Processing of customer request tickets.
• Monitoring facility infrastructure, access control and security
• Providing remote assistance to other Vocus Data Centres.
• Responding to facilities issues as they arise.
• Liaising with Telco’s and vendors to deliver cable and infrastructure deployments.
• Performing cross connect installs and connections.
• Assisting in ensuring regular maintenance activities with contractors are completed successfully.
• Facilitating tours of the facility for potential and existing customers.
• Assisting in signing customers into and out of the site.
• Implementing and maintaining DC documentation and records.
• Operational checks and inspection of plant and equipment.
• Assisting other Vocus staff such as networking and provisioning teams.
• Assisting in the creation of regular reporting and site documentation.
• Assisting in maintaining the functionality and tidiness of the comms room and ODF infrastructure.
• Assist in site projects as required.
• Flexibility in operating out of any of the technical facilities, as required.
• Take proactive approach towards task and project execution.
• Raise any issue discovered.
• Assist in organizing maintenance agreements / proposals as required.
• Raising Purchase orders and processing as required.
• Performing remote hands tasks, for customers as required.
• Assist in Facility and customer infrastructure assets as required.
• Assisting in receiving and managing delivery and logistics activities.
• Assist in site order and cleanliness activities.
• Communicate and assist other Vocus teams as required.
• Adhere to both Vocus and local DC procedure and policies.
• Perform regular onsite WHS audits and assessments.
• Attend and complete training as required.

What you’ll bring to the role

• Solid understanding of data communications services and systems.
• Previous Data Centre operations experience highly regarded with an understanding of data communications services and systems.
• Knowledge of electrical/mechanical systems and principles.
• Proficient in your understanding of Network Protocols - TCP/IP, Ethernet etc....
• Demonstrate a good working knowledge of industry IT compliance standards, particularly in ISO27001.
• Understanding of IT security controls.
• Network installation and configuration knowledge.
• Knowledge of network hardware - switches, routers and cabling
• Excellent communication skills, written and verbal.
• Customer focused.
• Proficient in Microsoft products – Office, windows etc.. 
• Experience in information Security Incident Response/Investigations