Data Center Technicians (L1)

L1 Data Center Technician

Experience: 1–2 Years

Key Responsibilities:

1. Data Center Operations

• Performrack & stack of servers, switches, and storage devices
• Handlefiber & copper cabling, labeling, and cable management
• Support installation, relocation, and decommissioning

2. Hardware & Inventory Management

• Receive and inspect hardware shipments
• Maintainasset tracking and inventory records
• Manage spares and coordinateRMA/logistics
• Ensure proper storage and documentation

3. Incident & Request Handling

• ProvideL1 support via ticketing tools (ServiceNow or similar)
• Perform basic troubleshooting:
  • Server hardware issues
  • Network (Layer 1 checks)
• Escalate to L2/L3 with proper updates

4. Remote Hands Support

• Support remote teams with:
  • Cable reseating
  • Power cycling
  • Console setup
  • Basic hardware replacement

5. Monitoring & Reporting

• Monitor DC alerts and dashboards
• Update tickets and maintain logs/documentation

6. Additional Tasks

• Move and inspect servers/switches
• Performsmoke testing of hardware
• Install components (NIC, RAM, Drives)
• Assist in unboxing and staging hardware
• Ensure cabling meets NVIDIA standards
• Validate connections with network teams

Required Skills:

Technical Skills:

• Basic knowledge of:
  • Networking (IP, switching, patching)
  • Server hardware
  • Fiber & Ethernet cabling
• Familiarity with:
  • ServiceNow or similar ticketing tools
  • SSH / PuTTY

Soft Skills:

• Strong communication and coordination
• Ability to handleinventory & logistics tasks
• Comfortable working in24×7 shifts
• High attention to detail