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Data Center Technician 2 (S2) - Junior
Sunrise Systems Inc
- 🇺🇸 United States
- On-site
- Junior
- 1 week ago
- Windows Server
- Linux
- Windows
- CompTIA A+
- Windows OS
- CCNA
- MCP
- MCSE
- PowerShell
- Python
- Bash
1 week ago
Job Title: Data Center Technician 2
Location: Boydton, VA
Work Site Type: Onsite – Schedule: Wednesday – Saturday 7am – 6pm
Duration: 12 Months Of Contract
About the Role
Our team is currently seeking a Data Center Technician 2 (S2) to support server operations
at customer Data Centers. The ideal candidate combines strong technical capability across
hardware, IT, diagnostics, and cabling management with a highly analytical mindset, strong
attention to detail, self-motivation, and a positive, results-driven approach.
Data Center Technicians are expected to provide feedback, create documentation for
technical and non-technical processes, and contribute to knowledge resources such as KB
articles, SOPs, lessons learned, and operational playbooks. This role is both internal- and
customer-facing, requiring the ability to lead tasks, support initiatives, and drive assigned
work to completion.
Key Responsibilities
• Prepare, stage, set up, start up, and shut down Data Center hardware including
racks, hard drives, and switches according to checklists, guides, standard protocols,
and email instructions.
• Assist and guide other technicians in completing challenging or complex tasks.
• Perform diagnostics and troubleshooting using standard procedures, identify root
causes quickly, and replace faulty components with minimal customer and business
disruption.
• Complete post-execution quality checks and verify that grounding, staging, labeling,
and cabling are completed according to safety protocols, deployment standards, and
planned Network Design Tasks.
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AMD General
• Decommission hardware for simple changes and refreshes, including memory
upgrades and operating system rebuilds, following standard procedures with minimal
guidance.
• Communicate, report, and escalate incidents to appropriate AMD management in line
with established procedures.
• Participate in daily safety briefings, complete required safety training, and comply with
safety procedures including equipment use, lifting, electrical hazard controls, and
ladder or rolling stair use.
• Contribute to a positive team environment by sharing information, participating in
team meetings, asking questions, and staying informed on the status of related work.
• Share relevant information proactively to support efficient workflow and reduce the
impact of changes on others.
• Complete assigned tickets efficiently and in alignment with KPI expectations by task
type, while meeting or exceeding established SLAs with minimal guidance.
• Demonstrate ownership, accountability, and pride in service quality, task
completeness, user experience, and Data Center facility standards.
• Learn the customer's business and maintain strong client focus to understand the
impact of completed tickets and assigned tasks.
Technical Requirements
• Basic server hardware knowledge with a strong understanding of component and
system-level failures.
• Ability to assist with failure analysis on field issues.
• Ability to assist in tracking server fleet health, investigating emerging failure trends,
supporting problem management, and validating SLA performance.
• Solid experience using IPMI for diagnostics.
• Ability to administer software tools including diagnostics, testing, and firmware
updates.
• Beginner-level capability in real-time issue resolution during new deployments.
• Beginner-level experience with Windows Server OS and WinPE OS administration.
• Basic Linux PXE services knowledge is a plus.
• Basic Linux and Windows scripting experience.
• Network troubleshooting capability across Layer 1, Layer 2, and Layer 3.
• Virtual machine setup and environment configuration experience.
• Ability to work autonomously and within local or geographically dispersed teams.
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AMD General
Minimum Qualifications
• 1+ years of experience as a Data Center Technician or in a closely related technical
support role.
• Associate degree in Computer Science, Computer Engineering, Information
Technology, or equivalent experience preferred.
• CompTIA A+ certification or equivalent experience.
• CompTIA Server+ certification or equivalent experience.
• CCENT certification or equivalent experience.
• Windows OS experience.
• CCNA certification preferred.
• MCP or MCSE certification preferred.
• Scripting experience preferred, including PowerShell, Python, or Bash.
Physical Requirements
• Ability to lift to 35 pounds (approximately 16 kg) when necessary.
• Ability to safely climb ladders when necessary.
• Ability to correctly wear required personal protective equipment when necessary.
• Ability to stand and walk throughout the facility for extended periods without loss or
reduction of productivity.
• Ability to use hands to handle, control, or feel objects, tools, or controls; make quick
and precise adjustments to machine controls; bend or twist the body; and repeat
movements for extended periods without loss or reduction of productivity.
Data Center Technician 2 (S2) - Junior · Sunrise Systems Inc