Data Center Technician

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

Company: UST

Title: Data Center Technician

Role Summary

We are looking for an On-Site Data Centre Hardware Engineer to support technical operations and maintenance activities within a high-performance AI compute data centre. The ideal candidate brings hands-on experience with GPU and server hardware, networking infrastructure, and structured data centre procedures, enabling operations teams to maintain mission-critical uptime.

Key Responsibilities

·Diagnose and resolve on-site transceiver and cabling failures across InfiniBand, Ethernet, and fibre interconnects; perform structured cabling changes between servers, ToR switches, and spine-leaf infrastructure.

·Execute hot-swap and cold-swap replacement of GPUs, CPUs, DIMMs, drives, PSUs, and networking hardware (switches, line cards); perform system restarts and POST validation following changes.

·Initiate and manage RMA processes with OEM vendors (NVIDIA, Supermicro, Dell, Arista); coordinate inbound/outbound logistics, serialisation, burn-in, and acceptance procedures.

·Conduct structured daily hardware inspection rounds covering all racks, PDUs, and cooling infrastructure; log findings in the ITSM ticketing platform and escalate anomalies promptly.

·Serve as on-site responder for P1/P2 hardware incidents; perform triage, guided recovery, and IPMI/BMC-based power cycles as directed by the remote NOC or on-call engineering team.

Required Capabilities

·2+ years of hands-on experience in a data centre, HPC, or enterprise server environment; practical experience with GPU compute hardware (NVIDIA DGX/HGX or equivalent).

·Proficiency with BMC/IPMI management interfaces (iDRAC, iLO, AMI MegaRAC) and ability to interpret system event logs (SEL) and hardware diagnostic outputs.

·Solid understanding of data centre networking: Ethernet, InfiniBand, structured cabling (DAC, AOC, fibre); experience with QSFP diagnostics and ToR switch CLI inspection.

·Familiarity with OEM RMA workflows and experience collaborating with field service engineers from vendors such as NVIDIA, Supermicro, Dell, HPE, or Arista.

·Strong documentation discipline; experience with ITSM or CMMS platforms (ServiceNow, Jira, or equivalent); knowledge of ESD handling and data centre safety procedures.

·English proficiency required for documentation and OEM communication. Mandarin proficiency strongly preferred for on-site coordination.

·Night, weekend, and public holiday shifts will be required. Shift allowances will apply accordingly.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures