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Data Center Operations Lead
TEC Group Inc.
- 🇺🇸 United States
- On-site
- Staff / Principal
- 1 day ago
- Incident Response
- Disaster Recovery
- Windows
- ITIL
- Change Management
1 day ago
Location: Charlotte, NC (Onsite)
Role Summary
The Data Center Operations Lead will be responsible for overseeing day-to-day physical data center operations, ensuring the availability, reliability, and integrity of critical infrastructure. This role provides hands-on leadership for rack and stack activities, cabling, hardware deployments, vendor coordination, incident response, and operational governance while supporting ongoing data center growth and transformation initiatives.
Key Responsibilities
- Data Center Infrastructure Operations
- Lead and execute rack and stack activities for servers, storage, network, and security devices.
- Oversee structured cabling, cable management standards, labeling, and documentation.
- Manage physical installation, relocation, decommissioning, and inventory tracking of data center equipment.
- Ensure adherence to data center standards, procedures, and best practices.
- Serve as the primary point of contact for on-site infrastructure support and operational issues.
- Perform and coordinate first-level troubleshooting for server, storage, network, power, and environmental incidents.
- Coordinate with engineering teams, vendors, and OEM support for advanced issue resolution.
- Support infrastructure upgrades, hardware refreshes, and migration activities.
- Monitor data center environmental conditions, including power, cooling, humidity, and physical security.
- Ensure compliance with facility standards and operational readiness requirements.
- Coordinate planned maintenance activities with facility and vendor teams.
- Support disaster recovery and business continuity readiness activities.
- Coordinate with hardware vendors, service providers, and cross-functional infrastructure teams.
- Manage hardware deliveries, installation schedules, and maintenance windows.
- Provide regular operational status updates to infrastructure and leadership teams.
- Ensure vendor SLAs and service commitments are met.
- Maintain accurate documentation, asset inventories, rack layouts, and cabling diagrams.
- Develop and standardize repeatable operational procedures and runbooks.
- Identify opportunities for operational efficiencies and process optimization.
- Ensure compliance with security, safety, and audit requirements.
- Lead on-site operational activities and coordinate work across multiple teams.
- Provide technical guidance for data center technicians and support resources.
- Drive operational excellence, risk mitigation, and continuous improvement initiatives.
- Support capacity planning and infrastructure expansion projects.
Required Skills & Experience
- 7+ years of data center operations and infrastructure support experience.
- Strong hands-on experience with rack and stack, structured cabling, and hardware deployment.
- Knowledge of server, storage, network, and power infrastructure.
- Experience supporting enterprise data center environments.
- Understanding of physical security, cooling, power distribution, and environmental monitoring.
- Experience coordinating with vendors and managing maintenance activities.
- Strong troubleshooting, organizational, and communication skills.
- Ability to work independently in a fast-paced mission-critical environment.
Preferred Qualifications
- Experience in enterprise or hyperscale data center environments.
- Familiarity with ITIL processes and change management practices.
- Knowledge of DCIM tools, asset management systems, and infrastructure monitoring platforms.
- Experience supporting data center migration, consolidation, or modernization initiatives.
- Expected Outcomes
- Ensure uninterrupted day-to-day data center operations.
- Maintain high infrastructure availability and operational reliability.
- Improve operational processes, documentation, and standardization.
- Successfully support infrastructure growth and transformation initiatives while reducing dependency on dedicated contractor support over time.
Data Center Operations Lead · TEC Group Inc.