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DAS (Distributed Antenna Systems) Support Specialist - Wireless Infrastructure
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 8 hours ago
- Incident Response
- Windows
- Acceptance Testing
- ServiceNow
- ITIL
- PMP
- PRINCE2
8 hours ago
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Responsibilities:
- DAS portfolio support:
- Maintain a consolidated inventory of DAS sites, including system type (passive, active, hybrid), vendor, carriers supported, frequency bands, ownership, and contract status
- Support the onboarding of new DAS sites, coordinating requirements, surveys, design reviews, installation, commissioning, and handover
- Track the portfolio pipeline, including new builds, expansions, upgrades, and decommissions, and report on progress, risks, and dependencies
- Coordinate DAS requirements with Wi-Fi design, so in-building cellular and Wi-Fi coverage are planned together (shared cabling, pathways, power, and head-end space)
- Maintain DAS documentation, including as-built drawings, RF coverage maps, equipment lists, and test results
- Support lifecycle planning, including technology refresh, capacity upgrades, and 5G readiness
- DAS partner and vendor management:
- Act as the primary point of contact for DAS partners, including DAS vendors, system integrators, maintenance providers, and mobile network operators (MNOs)
- Manage partner performance against contracts and SLAs, running regular service reviews and tracking corrective actions
- Coordinate carrier engagement for new site onboarding, signal source approvals, and capacity changes
- Support commercial activity, including quotes, purchase orders, change requests, and invoice validation
- Escalate and resolve partner issues, and maintain a clear record of commitments and outcomes
- Support partner selection, onboarding, and performance improvement as the portfolio grows
- Operations and incident support:
- Coordinate incident response for DAS issues, such as coverage loss, alarms, and carrier or head-end faults, working with partners and the operations team
- Track DAS alarms and health data from partner monitoring platforms, and work with the telemetry team to bring DAS health into central reporting where possible
- Support problem management by identifying recurring DAS issues and driving permanent fixes with partners
- Coordinate planned maintenance and change windows to minimize user impact
- Support coverage validation and acceptance testing after installation or changes
- Compliance, risk, and reporting:
- Track compliance requirements, including public safety and emergency responder radio coverage (ERRCS) and local regulatory requirements where applicable
- Maintain records for inspections, certifications, and periodic testing
- Provide regular portfolio and partner performance reports covering coverage, availability, incidents, projects, and cost
- Identify risks such as end-of-life equipment, contract expiries, and carrier dependencies, and recommend mitigation
- Support data quality and audit activities with accurate DAS inventory and evidence
Requirements:
- 3+ years of experience in wireless, telecom, or in-building coverage, with exposure to DAS, small cells, or carrier infrastructure
- Working knowledge of DAS architectures and RF fundamentals (passive, active, hybrid; cellular bands; 4G/5G)
- Experience managing vendors, integrators, or carriers, including SLA and contract management
- Familiarity with project coordination, site onboarding, and commissioning processes
- Experience with ITSM tools (e.g., ServiceNow), and with inventory and reporting tools
- Strong communication, negotiation, and stakeholder management skills
- Ability to read RF designs, coverage maps, and technical documentation
- Preferred qualifications:
- Certifications such as CWNA, iBwave, or vendor DAS training (Corning, CommScope, Comba, or similar)
- Experience with public safety DAS and ERRCS requirements
- Experience with neutral host or multi-carrier DAS models
- Familiarity with private 5G and CBRS
- ITIL Foundation or PMP/PRINCE2 certification
- Experience with vendor management frameworks and commercial or procurement processes
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
DAS (Distributed Antenna Systems) Support Specialist - Wireless Infrastructure · ICONMA, LLC