Seasonal Customer Service Representative (Retail account)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026

SPECIFIC DUTIES AND RESPONSIBILITIES 

The following are the specific duties and responsibilities of the Customer Service Representative(Voice). 

• Back order Inquiries 
• Billing Questions and Issue 
• Cancellation of orders 
• Referring to the manufacturer 
• Following up on orders or concerns 
• Product Inquiries 
• Return and exchange questions and processes 
• Return requests for faulty products or size issues 
• Refunds for items 
• Correcting Shipping errors 
• Offering Substitutes for items that are out of stock. 
• Basic Tech Support for items 
• Tracking inquiry 
• Warranty request/claim 
• Wholesale Inquiries 
• Sales 
• Payment processing 

REQUIREMENTS 

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus 
• Strong communication skills  
• Quick learner who can pay attention to detail  
• Ability to work well in a team
• Positive attitude and with desire to help customers