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CX Researcher / UX Researcher
TalentBridge
🇺🇸 United States
On-site
3 months ago
- AI
- Usability Testing
- Pension
3 months ago
Not enough detail in this posting to match
Seeking a Customer Experience (CX) Researcher to help inform the design and development of next-generation Home Services products. This role will focus on understanding customer behaviors, validating product concepts, and uncovering opportunities to improve AI-driven experiences.
Key Responsibilities:
- Conduct qualitative and quantitative customer research to inform product strategy and design decisions.
- Partner with Product Managers, UX Designers, and Engineering teams throughout the product lifecycle.
- Evaluate customer interactions with AI, AR, visualization, and digital shopping experiences.
- Lead user interviews, usability studies, concept testing, and market research efforts.
- Translate research findings into actionable recommendations that improve customer outcomes.
- Help shape innovative experiences related to home improvement, installation services, and AI-assisted shopping.
Ideal Background:
- Experience in UX Research, CX Research, Human Factors, Design Research, or Market Research.
- Strong customer interviewing and usability testing skills.
- Experience supporting digital product teams in consumer-facing environments.
- Exposure to AI-enabled products, conversational experiences, or emerging technologies is a plus.
- Design experience is beneficial but not required. Candidates should be comfortable partnering closely with design teams.
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
CX Researcher / UX Researcher · TalentBridge