T
CWR-Customer Service Rep I
TalentBridge
🇺🇸 United States
On-site
2 months ago
$18 / hour
- Excel
- Outlook
- Pension
2 months ago
Not enough detail in this posting to match
Location:Kent, WA 98031
100% Onsite
Employment Type: 6 Months Contract to Hire, high possibility of extension or conversion
Pay Rate: $18/hr
Schedule: Monday-Saturday 05:00 AM -7:00 PM (Any 8 hrs shift in between , with 1 weekend off and 1 weekday off)
Job Description
We are seeking a Customer Service Representative to support delivery and logistics operations. This role serves as a key point of contact for customers, business partners, and driver teams, ensuring timely issue resolution and a smooth delivery experience.Key Responsibilities
- Assist customers and business partners via phone and email
- Monitor delivery routes and track progress in real time
- Diagnose, assess, and resolve service issues and complaints
- Process delivery changes, cancellations, and updates
- Scan haul-away pods and verify documentation
- Maintain accurate records and support daily operational needs
Required Qualifications
- Proficiency with Microsoft Office (Word, Excel, Outlook; Project a plus)
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Professional, calm approach to problem resolution
Preferred Qualifications
- High school diploma or equivalent
- 1+ year of customer service or call-centre experience
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
CWR-Customer Service Rep I · TalentBridge