Customs Declarant / Customs Operations Specialist (m/f/d)

Job description

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in14 European countries with100+ offices and a team of1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than60,000 clients and process over20 million declaration lines each year.

From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable.

How we work: We combinelocal customs expertise withmodern digital tools to handle large volumes accurately and at speed.

Our technology helps teams work smarter, reduces manual effort, and improves turnaround times.

Why it matters: Customs regulations are becoming increasingly complex, while geopolitical developments continue to reshape international trade and supply chains. Delays, compliance risks, and unclear regulations can have a significant impact on businesses.

CSG helps clients stay compliant, reduce risk, and keep their supply chains moving.

Your Responsibilities

• Independently manage and execute import and export customs clearances.

• Prepare, review, and process customs declarations and related documentation.

• Support and advise customers on customs-related matters, ensuring a high level of customer service.

• Liaise with customers, customs authorities, transport providers, and internal departments.

• Analyse and resolve complex customs cases, discrepancies, and operational issues.

• Participate in customer projects, the implementation of new processes, and the optimisation of existing workflows.

• Support customer onboarding and contribute to the further development of our customs services.

• Ensure compliance with applicable customs legislation, regulations, and internal compliance requirements.

Your Profile

• Several years of professional experience in customs clearance, ideally as a Customs Declarant.

• Sound knowledge of Austrian and EU customs legislation and procedures.

• Experience in customer service and direct customer relationship management.

• Experience in project work and process improvement, ideally including customer implementation and operational process optimisation.

• A proactive, independent, structured, and solution-oriented working style.

• Strong communication skills and the ability to work effectively with customers and a wide range of stakeholders.

• Confident user of IT systems and standard Microsoft Office applications.

• Very good German skills; English skills are an advantage.

• P36 customs expert qualification is an advantage.

What We Offer

• A varied role combining operational responsibilities with the opportunity to shape and improve processes.

• The opportunity to contribute your own ideas and actively drive operational improvements.

• Involvement in exciting customer projects and customs-related initiatives within an international business environment.

• A dynamic team, short decision-making processes, and close collaboration across departments.

• Individual training and professional development opportunities.

• An attractive compensation package based on your qualifications and professional experience.

• Salary range from 3000€ - 4500€ gross Monthly