Customer Xperience Xpert

Seeking an experienced Customer Service Specialist to provide excellent customer service and to promote customer service efforts throughout the organization. Works directly with customers to increase satisfaction, loyalty and retention.

Job Responsibilities:

• Improve customer service experience
• Create engaged customers to facilitate organic growth
• Develop loyalty and retention of customers
• Take ownership of customers issues and follow problems through to resolution
• Respond to customer issues in a timely manner
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze customer relations data statistics and share reports throughout the organization
• Provide insight into industry’s developments and apply best practices to areas of improvement
• Develop expert level knowledge of Sonny’s Controls and serve as support for on-site team members
• All other marketing responsibilities as assigned

Qualifications / Skills:

Passion for communications and customer service

Strong project management skills

Top-notch oral and verbal communication skills

Strong knowledge of communication practices and techniques

Proven experience managing customer service data

Detail-oriented approach with ability to work under pressure to meet deadlines

Impeccable time management skills with the ability to multitask

Working knowledge of customer service software, databases and tools

Strong technology skills

Education and Experience Requirements:

Bachelor’s degree in Business Administration or related field preferred

1-3 years experience with in similar role

Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person