LI
Customer Tech Analyst II
LanceSoft Inc
- 🌏 Worldwide
- Remote
- 1 week ago
- SAP
- Azure DevOps
- Jira
- Visio
- Lucidchart
- C#
- Java
- SQL
1 week ago
The successful candidate will play a pivotal role in digital transformation by working directly with the Tech Developers, Architects and Business Team to implement and support technical solutions to meet organizational objectives. The Tech Analyst will assist the Technical Product Team with prioritizing user requirements, overseeing system changes and researching new tools in alignment with industry trends.
The role requires sufficient technical knowledge of APIs, middleware, integration patterns, and system interactions to translate approved business and functional requirements into actionable technical requirements and user stories. The Analyst will collaborate with peers to solution any relevant problems or roadblocks and ensure high levels of performance and security.
The candidate is expected to operate effectively in a dynamic, fast-paced environment, demonstrating the ability to deliver results with minimal supervision.
Qualifications:
BS/BA in Comp Sci, Engineering or a related field and 5+ years of related work experience as an IT Systems, Product, or Business Analyst (or similar role).
Strong verbal/written communication & facilitation skills.
Recent hands-on experience with SAP IS-U.
Experience working in a solution delivery environment.
Required Skills:
Ability to learn the accompanying business logic to translate requirements into technical specifications and help business counterparts in finding optimal solutions.
Strong relationship management and collaboration skills, with the ability to work on cross-functional teams.
Excellent communication skills, including the ability to explain technical details to both technical and non-technical audiences.
Excellent analytical skills with strong problem-solving aptitude.
Familiarity with Azure DevOps or Jira work management tools.
Proficient in creating technical design documents, technical flows, sequence diagrams, etc. using Visio, Lucidchart or similar tools.
Preferred Skills:
Prior Electric and/or Gas Utilities industry experience.
Prior experience with large complex enterprise systems.
Familiarity with programming languages like C#, Java, VB, SQL.
Knowledge of databases, system security and troubleshooting.
Customer Tech Analyst II · LanceSoft Inc