IG
Customer Support Representative-III
IMCS Group Inc
- Location not stated
- 10 months ago
- Google Docs
- SQL
- Figma
10 months ago
Proactive Launch Support (Virtual)
*** is launching new grocery stores on the platform and are looking for support in communicating with Dashers and Consumers to ease the onboarding process. We are looking for bilingual support agents who are comfortable with data analysis and speaking with clients to assist in the order process.
Metrics Analysis (Virtual)
Support agents should be able to grasp instructions on processes used to improve metrics within the organization. Detailed instructions will be provided, experience with Google Docs and Sheets will be necessary.
Orders Analysis (Virtual)
Support agents should be able to conduct analysis on orders completed on *** to help improve overall customer experience and quality
Customer and Dasher Outreach (Virtual)
Support agents should be comfortable with cold-calling customers and/or dashers to learn more about their orders and find ways to improve their experience
Experiment Launch Support (Virtual)
Support agents should be comfortable in pivoting quickly to test various features, analyze datasets and/or conduct internal and external research on varying features and experiments that *** may run.
In-Person Dasher Support
Support agents should be able to travel to nearby grocery or convenience stores to support Dashers in person with completing orders
In-Person App Improvements
Support agents should be able to travel to nearby grocery or convenience stores and assist with improving the *** experience through in-store experiments
Requirements:
Required Bilingual (English and French)
Located in Vancouver, BC (downtown preferred)
Knowledge and experience in Google Suite is mandatory
Ability to travel to nearby stores (transportation expenses will be reimbursed)
Experience with SQL preferred
Experience with FIGMA or other creative design tools preferred
Travel and Expenses: *** will reimburse Vendor for reasonable fees related to travel and expenses, provided that such fees were pre approved in writing by ***.
Customer Support Representative-III · IMCS Group Inc