Customer Support Representative-II

Description

• You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client.
• You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis.
• Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
• You will be an active contributor to helping launch new pilot initiatives, as we test and build this business.

Preferred Qualifications:

• excellent verbal communication
• attention to detail
• ability to adapt to changing contexts
• last-hour logistics or delivery customer service experience

Nice to have:

• experience with Slack
• bilingual in Spanish