IL
Customer Support Representative II
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 2 weeks ago
- Apex
2 weeks ago
Not enough detail in this posting to match
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Responsibilities:
- The client R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on client product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Technicians also create and maintain support tools/solutions available online.
Requirements:
- My client/Website-Dashboard, client Link, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, Greenstar Displays, Starfire Receivers, client Link Terminals, AutoTrac and machine guidance.
- Skills in interpersonal communications, negotiation, and conflict resolution
- Experience with customer service / support
- High comfort level and experience with consumer software applications
- Strong computer and troubleshooting skills
- Ability to work off-shift hours and occasional holidays to support the business
- Experience with data management
- Knowledge of agriculture customers
- Agriculture operations experience, including Precision Farming experience
- Prior work experience in Agriculture or Technology dealer channels
- Bachelor’s degree in agriculture, Business, Engineering related field, IT or a similar discipline
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Customer Support Representative II · ICONMA, LLC