Customer Support Representative I

Job Title: Customer Support Representative I
Location: Los Angeles, CA 90014
Duration: 12 Months
Shift: 6:30 am -6:30 pm
Shift Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Must Have: 'Computer skills such as navigating between multiple screens and effective communication', '• Intermediate-advanced computer skills: Word, Excel, and Outlook (Microsoft Office)'

Nice to Have: 'Customer Service'

Description:
Main roles are to support customer inquiries with supply orders. In addition, will provide in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, tracking shipments and orders, preparing reports. Processing requests, and some data input. May also be required to answer inbound customer calls on an as-needed basis.