M
Customer Support Representative Customer Support Representative
Mindlance
- 🇺🇸 United States
- On-site
- 14 hours ago
- Lean
- SAP
- Excel
- Outlook
- Power BI
- Change Management
14 hours ago
Shift: Monday to Friday 8:00 a.m. to 5:00 p.m.
Interview: Teams Interview
Job Title: Customer Associate
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Client. This position engages and collaborates with external customers and internal partners to make Client the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
Span of Control: Individual role with assigned responsibilities
JOB RESPONSIBILITIES
1. Service our Customers
· Understand and communicate customer expectations throughout the Supply Chain Team, and ensure all services meet customer needs by working with other functions such as Sales, Planning, Warehouse and Logistics
· Take proactive actions to meet customer needs and concerns creating win/win solutions
· Enter orders accurately in alignment with company service guidelines
· Develop close relationships with our customers and understand what it takes to ensure their success
· Develop customer trust by consistently following through on actions and operating with integrity
· Leverage relationships to obtain outside-in market insights
· Leverage product training opportunities
2. Operate in a Waste Free Environment
· Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
· Identify and take action to eliminate non-value-added activities within day-to-day operations
· Identify opportunities for, develop, maintain, and execute Standard Work
· Understand and promote the use of customer tools and technology
3Live the Safety stand, adhere to the safety responsibilities
· Implement a personal safety action plan and review with leader
· Adhere to the Client safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
· High school degree, Associates or Bachelor’s degree preferred
EXPERIENCE:
· SAP experience desired
· Previous experience in an ever-changing, fast-paced customer service environment
· Previous experience creating solutions in the best interest of the company and the customer
· Previous experience working on computers
KNOWLEDGE, SKILLS & ABILITIES:
· Fluency in Microsoft Applications (Word, Excel, Outlook, Teams, Power BI)
· Knowledge of building materials industry preferred
· Supply Chain knowledge
· Strong oral & written communication and listening skills
· Supportive and adaptive to a change management initiative
· Critical thinking to proactively problem solve
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Customer Support Representative Customer Support Representative · Mindlance