Customer Support Representative Agent Specialist

Overview
O’Connor Insurance Agency is seeking a dedicated and enthusiastic CSR Agent Representative to join our dynamic Bridgeville team. We pride ourselves on delivering trusted, personalized insurance solutions to our clients throughout Western Pennsylvania. This licensed, client-focused professional will balance customer service responsibilities with personal lines sales and retention, helping drive both client satisfaction and agency growth.Hours: 9am - 4:30pm :$2000 Sign On BONUS

Key Responsibilities

• Greet and assist visiting clients; answer phones and resolve inquiries professionally.

• Provide billing support, process payments, and assist with claims reporting.

• Maintain accurate client records, correspondence, and systems.

• Communicate effectively with agents and support staff regarding client needs.

• Write tenant and other personal lines policies; make renewal and cancellation calls.

• Re-engage past clients and prospects through agency systems.

• Maintain organized, professional office operations and participate in team projects.

Qualifications

• Licensed Property & Casualty insurance agent in PA (or ability to obtain within 1 year).Existing license strongly preferred.

• 5+ years of business administration experience; 2+ years of client service.

• Strong communication, problem-solving, and organizational skills.

• Ability to multi-task in a fast-paced office while maintaining professionalism.

• Positive, client-first attitude with strong teamwork and confidentiality standards.

Compensation & Benefits

• Competitive base salary with performance incentives

• Licensing support and professional development

• Collaborative, community-focused work environment

• Opportunity to contribute to both client satisfaction and agency growth

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• On-the-job training

• Paid time off

• Parental leave

• Vision insurance

Work Location: In person