Customer Support Representative

1+ -Year Contract
Pay Rate: $20.00–$21.60 per hour
Schedule: Monday–Friday, 9:15 AM – 6:15 PM

Job Summary

We are seeking a detail-oriented and customer-focused Customer Support Representative to assist with customer account management, resolve inquiries, and provide administrative support to the account management team. This role requires strong communication, organizational, and problem-solving skills to ensure excellent customer service and efficient daily operations.

Key Responsibilities

• Maintain positive relationships with existing customers and accounts.

• Respond to customer inquiries, analyze concerns, and assist with resolving issues.

• Provide ongoing support to senior account executives.

• Assist with researching customer incentives and identifying account opportunities.

• Support the preparation of customer proposals and related documentation.

• Process forms, prepare reports, and maintain accurate customer records.

• Review and audit documents to ensure accuracy and completeness.

• Perform general administrative tasks, including filing, typing, copying, faxing, and distributing mail.

• Assist with additional customer service and office support duties as assigned.

Desired Qualifications

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication abilities.

• Strong attention to detail and organizational skills.

• Ability to multitask and manage competing priorities.

• Effective problem-solving skills.

• Basic computer proficiency and familiarity with office applications.

• Ability to work independently and as part of a team.