IL
Customer Support Representative
ICONMA, LLC
- 🇺🇸 United States
- On-site
- 5 hours ago
- $19.50 / hour
5 hours ago
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Responsibilities:
- Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Provide phone support while effectively documenting each interaction.
Requirements:
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Excellent written and verbal communication skills
- 6+ months experience with customer service/support experience.
- Proficiency with Microsoft Office products
- High comfort level and experience with consumer software applications.
- Strong computer, research and troubleshooting skills.
- High School Diploma or equivalent
Preferred Qualifications:
- Knowledge of agriculture, turf (mowers) and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
Why Should You Apply?
- Health Benefits
- Referral Program
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Customer Support Representative · ICONMA, LLC