Customer Support Executive

About Clinikally

India's Telemedicine Platform & Online Pharmacy for Dermatology Care

The role

**What you will do**: ● Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism. ● Proper urgency, dedication, and attention to quality when addressing customer requirements. ● Skill in managing disputes and establishing realistic expectations with customers. ● Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. ● Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully. ● Identifying opportunities to increase customer satisfaction and revenue. ● Ensuring high repeat and retention from customers.● Building up domain expertise and providing training & ongoing support as required. ● Providing feedback on critical customer pain-points to internal teams. **Ideal candidate:** ● You have at least 1 year experience within a Customer Success role \● Competency in utilizing email, chat, and phone calls for customer interactions. ● Skilled at comprehensively understanding and appropriately reacting to customer concerns. ● You possess excellent interpersonal as well as written and verbal communication skills. ● You are highly goal driven and work well in fast paced environments ● Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams. ● Ability to craft well-written and informative replies to customer queries. ● Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web. ● Exceptional written and oral communication skills will go a long way ● You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare ● You are a strong team player who can juggle multiple stakeholders effortlessly