IL
Customer Support Engineer – 10
ICONMA, LLC
🇺🇸 United States
On-site
3 days ago
$33.65 – $37.43 / hour
- Excel
- Equity
3 days ago
Not enough detail in this posting to match
Responsibilities:
- Perform a good first level analysis of non-conformances.
- Verify all suspect product and maintain product test equipment.
- Be the communication link between Customer Plant and Client.
- Provide technical support and system understanding.
- Conduct/coordinate initial 24 hour containment.
Requirements:
- The successful candidate will serve as the link between the plant and the manufacturing facility.
- The candidate will also be required to re-verify parts within the computer system.
- Candidate should be computer literate and familiar with Excel, Word, and email.
- This person should be highly organized and have superior communication skills as he/she will interface with customers.
- CSE will reside at customer facility.
- Expedite non-confirming material back to Client same day. Input data into Incident Reporting System (IRS).
- Where required, coordinate additional containment.
- Be an integral part of the response teams.
- Write a weekly trip report.
- Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
- Provide/coordinate special event activity.
- Develop customer relationships in the plant to improve the product and maintain or increase the business.
- 6-10 years of related work experience.
- Training in computer applications.
- College degree with a major in Engineering.
- 10+ years of related work experience.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Customer Support Engineer – 10 · ICONMA, LLC