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Role Summary:
The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience
Key Responsibilities:
· Provide support for Azure Platform services commerce systems billing and accountrelated issues
· Diagnose and resolve customer problems using strong analytical and troubleshooting skills
· Communicate effectively with customers to gather information explain next steps and provide timely updates
· Support OrdertoCash operations invoicing payment transactions and online service processes
· Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
· Escalate complex issues when specialized expertise is required
· Continuously build expertise in Azure technologies architecture and service offerings
Required Skills:
· Excellent spoken and written English communication skills
· Strong customer engagement and stakeholder management abilities
· Proven troubleshooting and problemsolving skills
· Understanding of cloud services Azure fundamentals and online platforms
· Knowledge of commerce and billing processes including invoicing and payment transactions
· Experience with accountlogin troubleshooting and customer support operations
· Strong learning agility and ability to quickly acquire new technical skills
Core Competencies:
· Customer Focus
· Technical Problem Solving
· Communication Excellence
· CrossTeam Collaboration
· Ownership Accountability
· Continuous Learning and Adaptability
Customer support · LTM