## About the roleYour day to day work will involve helping to onboard new customers, and being the first touchpoint for any and all questions they may have. Obsessed with providing stellar customer service and support, you'll proactively sweep our communication channels providing valued support. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer requests. You will grow your communication, relationship and project management skills in support of customers. ## What you'll do- Help onboard new customers - Create documentation & help center materials for our customers - Be an expert in the way the Miracle Recruiting product works - Use a variety of tools to communicate with the team & take notes - Work with the product team to make Miracle Recruiting an even better solution for our customers - Respond to customer queries in a timely and accurate way - Identify customer needs and help customers use specific features - Analyze and report product bugs - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback and share with our Product, Sales and Marketing teams ## What we're seeking### Must have{{Please add qualifications or remove this section}}### Nice to have- Passionately push for results, think and act quickly, operate long-term and in the best interest of our goals - Juggle a mix of large and small projects, often with overlapping priority and urgency - You're autonomous and always willing to lead projects and create new ones - Be excited to be held accountable to numbers that measure tangible outcomes - Ability to operate in a fast-paced environment
