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Customer Support 1
Sunrise Systems Inc
- 🇺🇸 United States
- Remote
- 20 hours ago
- MS Office
- ACA
20 hours ago
Not enough detail in this posting to match
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Job Title: Customer Support 1 - Claims
Job Id: 26-05234
Location: Remote Role
Duration: 03 Months Contract
Position Type: Hourly Contract Position (W2 only)
3 Months Remote
Time and ShiftÂ
- MUST BE FLEXIBLE
- Good Internet Speed Required – Please share the internet speed screenshot
- Monday - Sunday-Assigned based on business need.
- Day(s) off during the week if shift includes Saturday and/or Sunday.
- 6:55am-3:25pm PT/9:55am-6:25pm ET
- 8:30am-5:00pm PT/11:30am-8:00pm ET
- Training class dates:Â
- Training Hours 8 am - 4:30 PST - Cannot take off the first two weeks during training.
- Job Details: Will start with phone and processing UPS.
- Later will include processing additional claim types and more
- Cannot take off the first two weeks during training.
- They must take their photo during the interview.
- Must have wired connection and meet the Upload and download speeds.
- Must be comfortable taking phone calls.
- MUST BE FLEXIBLE Monday – Sunday - Assigned based on business need.
- Day(s) off during the week if shift includes Saturday and/or Sunday.
- Potential Shift Times 6:55am-3:25pm PT/9:55am-6:25pm ET and 8:30am-5:00pm PT/11:30am-8:00pm ET
- Will start with phone and processing UPS.
- Later will include processing additional claim types and more
- Training Hours 8 am - 4:30 PST
- MUST BE FLEXIBLE Monday - Sunday-Assigned based on business need.
- Day(s) off during the week if shift includes Saturday and/or Sunday.
- Potential Shift Times6:55am-3:25pm PT/9:55am-6:25pm ET and 8:30am-5:00pm PT/11:30am-8:00pm ET
- With general supervision, ensure accurate, timely, and efficient customer support.
- Respond to customer inquiries in a manner that supports the achievement of goals.
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
- Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:
- Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge Payment processing/payment collections Eligibility verification Order Status, Shipping Status, and Stock Availability
- Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s)
Typically has the following skills or abilities:Â
- One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings
- Demonstrated ability to work with multiple software programs, simultaneously
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Qualified candidates please send your word format updated resume at the earliest to Pavan:Pavan.p@sunrisesys.com [732-395-4444].
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Thank You.
Customer Support 1 · Sunrise Systems Inc