Customer Success Specialist

Position Overview: We are seeking an enthusiastic and detail-oriented Customer Success Specialist to

join our dynamic team at Clicks. As a Customer Success Specialist, you will play a crucial role in ensuring

our customers have an exceptional experience with our products. This role offers a unique opportunity to

grow your skills in a thriving tech startup environment, working across a global team you will engage

closely with different areas of the business and learning advanced customer service systems.

Key Responsibilities:

● Multi-Channel Customer Support: Communicate professionally to customer enquires, providing

solutions and support for a range of subjects. Achieving set SLAs for each channel: Live Chat,

Email, Social Media DMs and Comments. Be the voice of the brand.

● Managing communication with 3PL partners: Addressing shipping-related inquiries, including

customs requirements, invalid shipping details, and providing shipping forecasts.

● Inventory Management: Perform daily updates of stock and inventory, ensuring accurate

records and availability of products.

● Returns Handling: Manage the process of returned items, including coordination with customers

and updating inventory status.

● Order Tracking: Monitor and check order statuses through Shopify, ensuring timely processing

and delivery of customer orders.

What You'll Learn:

● Advanced Order Management Skills: Gain in-depth knowledge and expertise in using e

Commerce and Shopify for order management and inventory tracking.

● Stock Organisation: Develop skills in efficient stock organisation and management techniques.

● Business Insight: Acquire insights into the operations of a successful tech startup,

understanding the interplay between various business functions.

● Customer Service Systems: Learn to use advanced customer service platforms such as

Zendesk to manage and enhance customer interactions.

● Logistics Coordination: Develop a strong understanding of logistics operations, including

coordinating shipments, managing tracking systems, and optimizing delivery timelines.

Qualifications:

● Graduate level

● Excellent written and verbal communication skills.

● Online and Community awareness

● Strong organisational skills with attention to detail.

● Ability to work independently and as part of a team.

● Familiarity with Shopify and/or Zendesk is a plus.

● Experience in customer service or community management is preferred.