Customer Success Specialist

About Us:

We’re a growing e-commerce-focused team looking for someone who thrives on building relationships, solving problems, and helping customers succeed. As ourCustomer Success & Account Support Specialist, you'll be the go-to person for keeping our clients informed, supported, and happy — from onboarding to day-to-day communications.

Job Description:

We are looking for a Customer Success Specialist to build and maintain relationships with our app users and project clients. This role involves proactively checking in with customers, providing assistance, gathering feedback, and following up with potential project clients to ensure a smooth onboarding experience. If you’re a strong communicator who enjoys engaging with customers and ensuring their success, this role is for you!

👤Who You Are (The Ideal Candidate Persona)

You’re astudent or early-career professional looking to gain hands-on experience in customer communication, e-commerce, and account management. You’re detail-oriented, reliable, and eager to grow. You enjoy organizing information, following up with people, and being part of a team that values initiative and learning. You're also comfortable being held accountable for daily check-ins and small-but-important tasks that help the company run smoothly.

You’re excited about the idea of beingpart of a small team where your voice matters, and where strong performance can lead torapid growth and increased responsibility. Whether you're interested in customer success, project coordination, or e-commerce, this is your chance to learn by doing.

🛠️What You’ll Be Doing

• Serve as themain point of contact for assigned clients, ensuring a smooth, responsive, and professional experience.
• Proactivelyengage with customers via email, phone, and video to answer questions, provide updates, and identify opportunities to support them better.
• Collaborate with internal teams (like design, development, and fulfillment) to ensure client requests are handled accurately and on time.
• Help new clients get onboarded and feel confident in our process from day one.
• Maintain organized records of communication, tasks, and client needs using our internal tools (e.g., CRM, project trackers).
• Contribute ideas to improve our customer experience and internal systems.

Requirements

• Excellent communication skills, both written and verbal — you're clear, professional, and personable.
• 1–2 years of experience incustomer service, sales support, or account management (e-commerce experience is a bonus).
• Comfortablemaking outbound calls and speaking directly with clients.
• Strong attention to detail andorganizational skills — you like to follow up and follow through.
• Must belegally authorized to work in the U.S.
• Located near Seattle, WA is a plus for the occasional in-person meeting or strategy session.

🌟Preferred Qualifications

• Experience ine-commerce or with platforms likeShopify.
• Prior role incustomer success, client services, or account management.
• Familiarity with tools likeSlack, Google Workspace, Trello, Notion, or CRM systems.

🕒Hours & Time Commitment

• This is avery part-time, entry-level role, requiring about1–2 hours per day, Monday through Friday.
• Most work isasynchronous and flexible, but someavailability during business hours (9am–5pm PT) is helpful for occasional check-ins or quick replies.
• Perfect for students looking for meaningful work experience withroom to grow.
• As the company grows,higher-level positions may be offered to those who demonstrate initiative and reliability.

🎁Perks & Benefits

• Flexible remote work environment — work from home, a café, or wherever you're most productive.
• Competitive pay, based on your experience and skillset.
• A chance to join asmall, tight-knit team where your contributions are seen and valued.
• Opportunities forgrowth, learning, and working on cool projects with fun clients.

Pasilobus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.