Customer Success Manager

Customer Success Manager

Location: Remote (U.S., Canada, or UK)
Employment Type: Full-time
Department: Customer Success

Overview

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking astrategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

What the Ideal Candidate Brings

• 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment

• Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance

• Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations

• Comfort operating in early-stage or high-growth environments requiring adaptability and ownership

• Strategic mindset with the ability to connect product value to measurable business outcomes

• Alignment with a high-ownership, high-impact culture

Key Responsibilities

• Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion

• Understand customer goals and workflows to drive long-term value realization

• Serve as a trusted advisor on QA and automated testing best practices

• Develop and execute success plans linking product usage to business impact

• Maintain strong alignment with both technical and executive stakeholders

• Proactively identify risks, manage objections, and handle escalations with urgency and clarity

• Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes

• Own forecasting, renewals, and expansion opportunities across assigned accounts

• Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Compensation

United States:

• Base: $100K–$140K

• OTE: $120K–$180K

Canada:

• Base: $137K–$191.8K CAD

• OTE: $164.4K–$246.6K CAD

United Kingdom:

• Base: £78K–£109.2K

• OTE: £93.6K–£140.4K

Benefits & Perks

• 100% medical, dental, and vision coverage

• 28 days of PTO

• Remote-first culture with location flexibility

• High-impact, fast-growing environment

• Strong ownership culture

Interview Process

• Submit a 1–2 minute video describing:

  • What excites you about this CSM role

  • How you handled a customer objection during a renewal or expansion

• 30-minute recruiter conversation

• Take-home exercise

• Take-home review with leadership

• Hiring manager interview

• Offer 🎉

Work Authorization Requirement:
Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.