Customer Success Manager

What You’ll Do

🧠 Strategic Customer Management

• Own a book of high-potential customers, becoming a trusted advisor focused on outcomes, not just activities.
  

• Partner closely with customers to define success and use AskElephant to achieve transformational workflow improvements.
  

• Lead onboarding, training, expansion, and renewal efforts — all rooted in value delivery and revenue growth.
  

💰 Expansion & Commercial Growth

• Identify, develop, and close expansion opportunities aligned with your customer’s long term strategic vision.
  

• Forecast renewals and upsell opportunities with precision and ownership — you are the deal quarterback for your accounts.
  

🤖 Technical Advisory

• Guide customers on best practices around workflows, prompt engineering, and integrations.
  

• Troubleshoot implementation blockers and collaborate with Product & Engineering to relay feedback and co-develop solutions.
  

• Help shape AskElephant’s playbooks and knowledge base by codifying repeatable customer success patterns.
  

🛠️ Process & Scale

• Bring strong operational discipline — document everything, use tools effectively, and share insights.
  

• Help build the foundational processes, assets, and rituals that the CS team will use as we scale.
  

• Contribute to internal initiatives to elevate team performance and customer outcomes.
  

You Might Be a Fit If You...

• Thrive in ambiguity and love solving high-impact, ill-defined customer problems.

• Are energized by commercial ownership — you’re excited by revenue goals and how to exceed them.

• Have fluency or deep curiosity in AI concepts like prompt tuning, workflow automation, and API integrations.

• Are extremely organized, accountable, and proactive — no detail slips through the cracks.

• Want to be part of a high-urgency, high-ownership culture where growth is expected and supported.
  

What You’ll Bring

• 12+ month in Customer Success, Account Management, Solutions Consulting, or related roles.
  

• Experience working with mid-market or enterprise customers.
  

• Proven ability to drive account growth and close commercial opportunities.
  

• Comfort working in a startup environment — self-starter, comfortable without playbooks, fast learner.
  

• Technical acumen or strong interest in AI, SaaS, or API-driven products.
  

Our Culture

• In-Office First: We believe in the energy and speed of co-location, while supporting flexibility when needed.
  

• High Devotion, High Expectations: We care deeply about each other — and we push each other to do our best work.
  

• Urgency Without Rushing: We move quickly but thoughtfully.
  

• Life-Aligned: We want AskElephant to move your life forward — personally and professionally.
  

Apply If...

You’re ready to join a company where your impact will be outsized, your learning curve steep, and your teammates deeply committed. AskElephant is not just a job — it’s a mission to help people do their best work, faster.