Customer Success Manager

Key Responsibilities:

• Accurately and proactively lead, manage and track all pre-sales and post-sales processes for assigned client and agency programs – across all phases of delivery process and across internal and external stakeholders and systems (campaign management, finance and sales).
• Set up campaigns based on agreed parameters on campaign management platform, ensuring all details are accurately captured, defined and communicated.
• As such provide pivotal support to the sales representatives and ensure optimal communication between sales, external clients, and campaign operations teams.
• Track, review and manage the approval process and the quality of advertising mockups to ensure the timely launch of programs and effective communication between campaign ops and external clients.
• Actualize monthly delivery and revenues across months on the campaign management sheet based on month delivery reports.
• Edit, review and assist in delivery of campaign reports for clients.
• Assist in the creation, tracking, timely delivery and follow-up of client proposals as needed.
• Assist in accurate and timely creation of insertion orders, tracking contract executions and ensuring all live programs have signed paperwork to minimize exposure to B2B IQ.
• Become a proactive, trusted and go-to resource to assist our client’s successful management of their campaigns.

Key Success Factors: 

• Do the simple things well
• Be a good colleague and vendor
• Ask questions, question things, and seek to identify and solve issues promptly and efficiently
• Be proactive – always.
• Hold the reputation and profitability goals of the organization in mind in all work-related activities

Qualifications: 

• 2-3 years of experience in Customer Success role or 2-3 years of experience in a similar detail based, multiple ‘hat-wearing’ position such as project manager, executive assistant
• B2B content syndication and /or digital media experience a plus
• 4-year College Degree

Principals only. No agencies. EOE.