Customer Success Manager

Customer Success Manager

Full-Time | Hybrid 

Department: Customer Experience 

Reports To: Head of Customer Experience

Key Responsibilities

• Own a portfolio of accounts from onboarding through renewal
• Guide new customers through setup and drive fast time-to-value
• Use AI tools to monitor customer health and flag risk early
• Track renewal dates and account health, and act on both proactively
• Spot expansion opportunities and hand qualified leads to Sales
• Log and escalate product feedback to Product and Engineering
• Build trusted relationships with shop owners and production managers

Required Qualifications

• 2+ years in customer success, account management, or implementation, ideally in B2B SaaS
• Comfortable using AI tools (Claude, ChatGPT, or similar) as part of your daily workflow
• Strong written and verbal communication
• Organized and self-directed; able to manage a full portfolio without close supervision
• Comfortable in a small company where priorities shift and everyone wears multiple hats

Preferred Qualifications

• Experience with manufacturing, woodworking, millwork, or a similar trade industry
• Familiarity with ERP, MRP, or production management software
• Experience with CRM or CS platforms (HubSpot or similar)
• Prior experience building or improving a CS process

Success Milestones

30 Days 

You've met your full portfolio, sat in on live onboardings, and understand where the current process breaks down.

90 Days 

You're running your own onboardings and check-ins, using at least one AI-assisted workflow day to day, and have flagged your first at-risk account before it became a problem.

6 Months 

Your portfolio's time-to-value and adoption numbers are trending up, and you've contributed an improvement to the onboarding playbook or health scoring.

12 Months 

You're a trusted point of contact for your accounts and a go-to voice on customer success at Allmoxy.

Why Join Allmoxy

• AI-first is the default here, including from the CEO
• A product customers genuinely love, in an industry still underserved by software
• A small, capable team that moves fast and trusts each other
• Real ownership over your portfolio and a direct line to product and leadership

Compensation & Benefits

• Base salary: $45,000 – $85,000 annually, depending on experience
• Health, dental, and vision insurance
• Flexible remote / hybrid work arrangement
• PTO plus company holidays

Allmoxy is an equal opportunity employer.