Customer Success Manager

Own the Customer Journey, Drive Growth & Automation

VioletX is hiring aCustomer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions whiledriving expansion and retention. If you’re a proactive, strategic thinker who knows how toupsell, create seamless customer journeys, and leverage AI/automation for scale, this is your chance to build something big.

Why This Role?

• Own the full customer journey. From onboarding to renewal, you’ll craft and execute strategies that ensure long-term success.

• Drive growth. You’ll identify opportunities forupselling and expansion—helping customers go deeper with our solutions.

• Streamline with AI & automation. You’ll useAI-driven insights and workflow automation to ensure every customer is engaged and supported.

• Metrics-driven impact. You’ll track and optimize customer engagement, retention, and revenue growth.

• LA-based, hybrid role. Work closely with our team and customers forhands-on collaboration and fast execution.

What You’ll Do:

• Build and execute customer journeys that improve adoption, retention, and expansion.

• Ensure every customer is engaged. No account is left behind—you’ll build scalable processes for consistent touch points.

• Upsell & expand customer accounts. You’ll identify additional solutions that provide value andincrease revenue.

• Leverage AI & automation. Use intelligent workflows to track progress, optimize customer interactions, and scale success.

• Track key metrics. OwnNPS, retention rates, expansion revenue, and engagement metrics—making data-driven decisions.

• Collaborate cross-functionally. Work withsales, consulting, and engineering to deliver seamless customer experiences.

What We’re Looking For:

• 3 - 5 years of previous experience in customer success, consulting, or account management. Security or compliance experience is a plus, but not required.

• You’re proactive and revenue-driven. You don’t just maintain accounts—you grow them.

• You think in systems. You know how to design scalable customer journeys that drive long-term success.

• You know how to track and optimize. You’re comfortable withCRM, AI-driven automation, and customer engagement tools.

• You’re based in Los Angeles, CA. This is an hybrid role where deep collaboration and customer interaction matter.

If you want toown customer relationships, drive revenue, and build scalable automation-driven success strategies, let’s talk.