H
Customer Success Engineer (XIM,XDR,CSR focus)
HireTalent
- 🇧🇷 Brazil
- Remote
- Staff / Principal
- 19 hours ago
- Cortex
- SIEM
- EDR
- Linux
- GCP
- AWS
- Azure
- Python
- JavaScript
19 hours ago
Job Location: Remote in LATAM (Latin America)
Job Contract: 12 Months Contract
Principal Customer Success Engineer – SecOps / Cortex - Contractor - ****
Networks [Contract]
Role Description This role is a contract assignment at *****. Contractors will not
be employed by ******* but through our trusted staffing partners.
****** is looking for a Principal Customer Success Engineer – SecOps / Cortex -
Contractor to drive successful technical outcomes across our Security Operations suite. This
position reports into Customer Success leadership and represents a high-impact opportunity for
an experienced technical expert who thrives in a fast-paced, international corporate
environment.
Your Impact
The Principal Customer Success Engineer is a critical driver of customer adoption, technical
validation, and long-term value within our SecOps and Cortex portfolios. As a trusted subject
matter expert, you will bridge deep technical engineering execution with high-touch strategic
engagement to ensure enterprise customers successfully deploy, integrate, and maximize our
technologies.
This fast-paced role demands an adaptable, highly technical engineer who excels in matrixed
team environments, manages multiple high-priority deliverables under pressure, and directly
engages with enterprise security stakeholders to optimize SecOps environments.
Key Responsibilities
Technical Guidance & Architecture: Provide senior-level technical advisory across
SIEM, SOAR, SOC, and XDR/EDR environments, guiding enterprise customers on
optimal deployment strategies, configurations, and best practices.
Customer Success & Adoption: Serve as a dedicated technical advisor in high-value,
customer-facing engagements, ensuring rapid technology adoption, operational success,
and sustained technical health.
System Administration & Scripting: Leverage Linux administration expertise and
hands-on scripting to resolve complex integration challenges, troubleshoot operational
environments, and build streamlined automated workflows.
Cloud & Security Integration: Evaluate and support enterprise customer architectures
leveraging cloud providers (GCP, AWS, Azure) alongside complex IT and security
enterprise systems.
Cross-Functional Collaboration: Partner effectively with cross-functional partners
across Product, Engineering, and Sales Operations to feed back critical technical
insights, influence product success, and drive process enhancements.
Your Experience
Technical Acumen:
7+ years of hands-on experience in Security Operations or Engineering, with
deep expertise in SIEM, SOAR, SOC, and/or XDR/EDR environments.
Strong understanding of enterprise security and IT products, systems, and
operational processes.
Experience with Linux system administration and advanced technical
troubleshooting.
Proficiency in scripting using Python and/or JavaScript.
Familiarity with cloud technologies, architecture, and providers (GCP, AWS,
Azure) across enterprise use cases.
Customer Engagement:
Demonstrated track record in customer-facing technical roles with strong
relationship-building and communication skills.
Proven capability to collaborate with, guide, and influence cross-functional teams
and executive leadership.
Mindset & Approach:
Ability to thrive in a fast-paced, matrixed environment while managing multiple
priorities under pressure.
Preferred Qualifications:
Experience with Attack Surface Management (ASM) or Cloud-Native Application
Protection Platforms (CNAPP) is a strong plus.
At *****, everything starts and ends with our mission: Being the cybersecurity
partner of choice, protecting our digital way of life. We have the vision of a world where each
day is safer and more secure than the one before. These aren’t easy goals to accomplish — but
we’re not here for easy. We’re here for better. We are a company built on the foundation of
challenging and disrupting the way things are done, and we’re looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Customer Success Engineer (XIM,XDR,CSR focus) · HireTalent