Customer Success Engineer : 26-01797

Job Summary:

We are seeking a Senior Network Security Engineer to leverage their extensive expertise in network security and Next Generation Firewall (NGFW) technologies to maximize product potential for customers and partners. The ideal candidate will work closely with Product and Engineering teams to influence the product roadmap and ensure a seamless adoption and operationalization of our network security and endpoint solutions. This role requires serving as a customer advocate to maximize their investment and achieve their security objectives rapidly.

Key Responsibilities:

• Provide technical expertise and support on NGFW technologies to optimize product use and potential.
• Collaborate with Product and Engineering teams for the development and integration of network security solutions.
• Drive product adoption and influence the product roadmap by identifying innovative use cases and leveraging new features.
• Operationalize solutions to ensure rapid achievement of customer security objectives.
• Partner with account teams for high-visibility technical account plan deployments and product-level success plans.

Must-Have Skills:

• Proven experience in network security engineering or operations
• Working knowledge of Palo Alto Networks NGFW platforms
• Strong background in enterprise network products and systems administration

Industry Experience Required:

• Extensive experience in network security, preferably with certifications such as PCNSA, PCNSE, CISSP, CCNA, CCNP, or CCIE.