Customer Success Associate- Sales Support

Department:

Job Description:

JOB SUMMARY: We are hiring aCustomer Account Management Coordinatorto support both our sales and customer service teamsto build customer relationships with new and existing accounts.You'llbe responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking,tracing and resolving any issues with freight delivery. 

JOB DESCRIPTION: 

Key Responsibilities: 

• Communicating internally and externally with customers  

• Booking loads and entering orders fromcustomers 

• Assigning details to shipments so they can be assigned to drivers 

• Scheduling pick-up and delivery appointments for outboundshipments 

• Tracking and tracing shipments,monitoring freight in transit, fielding customer location requests for appointments, andassisting internal customers with resolving scheduling conflicts with loads 

• Heavy data entry and reporting & compiling spreadsheet reports and heavy data input 

• Receiving and cross-referencing driver bills of lading foraccurate documentation and payroll 

• Researching proofs of delivery 

QUALIFICATIONS: 

Minimum Qualifications: 

• 1 year of customer serviceexperience 

• Possess excellent oral,written and interpersonal communication skills Meet and exceed customer needs and expectations byproviding impeccableservice 

• Excellent computer skills andproficiency in Microsoft Excel (will be tested) 

• Extremely organized proficient andaccurate data entry skills 

PreferredQualifications: 

• Associates degree preferred 

• Transportation or supply chain industry background 

• Some familiarity with AS/400 operating system 

• Ability to communicate effectively 

• Ability to multi-task, prioritize, quickly process information fora deadline-drivenenvironment 

• High degree of initiative and independent execution 

• Ability to handle high volumes of inbound and outbound email and calls 

• Passion for working with people 

• Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities 

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match. 

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.