Customer Success Account Manager level III

About The Job:

• We are seeking an experienced Customer Success Account Manager – Captivate Prime to join our team.
• Captivate Prime is Adobe's Learning Management System (LMS), and we are looking for passionate learning professionals who can help customers maximize the value of their learning and development investments.
• In this role, you will serve as a trusted advisor, helping customers fine-tune their learning strategies, improve learner engagement, increase platform adoption, and achieve their business objectives.
• You will manage customer relationships throughout the customer lifecycle while identifying opportunities to expand and grow accounts.

Essential Job Functions:

• Provide consulting services in the domains of learning design, learning technologies, and digital learning transformation.
• Manage customer relationships and engage remotely with clients to assess learning maturity, platform adoption, and satisfaction levels.
• Interact with a broad range of stakeholders including Learning Managers, Directors, and Chief Learning Officers (CLOs).
• Present complex business and technical information clearly through written communication, presentations, and customer meetings.
• Manage multiple customer accounts and engagements concurrently while ensuring high levels of customer satisfaction.
• Identify account growth opportunities including upselling and cross-selling Adobe solutions and services.
• Maintain and strengthen Adobe's relationships with customers by providing strategic guidance and recommendations to maximize business value.
• Act as the customer advocate within Adobe, representing customer requirements, feedback, and product enhancement opportunities.
• Develop and execute customer success plans aligned with adoption, engagement, retention, and business outcome goals.
• Manage delivery plans based on internal KPIs and customer success metrics.
• Drive product adoption, customer satisfaction, and overall account health improvements.
• Manage product-related and technical queries raised by customers.
• Coordinate support cases, escalations, issue resolution, and customer communications.
• Prepare regular status reports, business reviews, and quarterly activity reports for Adobe leadership.
• Increase customer lifetime value through advocacy, customer references, relationship development, and strategic account management.
• Partner with internal sales, product, support, and consulting teams to ensure customer success and account growth.

Qualifications:

• Experience: 7–10 Years

Required Skills & Experience

• 7–10 years of experience in learning consulting with responsibilities across pre-sales, post-sales, customer engagement, and account management.
• Strong understanding of the eLearning and Learning & Development (L&D) market.
• Experience administering Learning Management Systems (LMS) or managing enterprise L&D programs.
• Demonstrated customer success, account management, and customer relationship management experience.
• Strong empathy for customers combined with a passion for business growth and revenue expansion.
• Excellent stakeholder management and relationship-building skills.
• Strong leadership capabilities with the ability to influence internal and external stakeholders.
• Experience managing multiple customer accounts simultaneously.
• Strong persuasion, negotiation, consensus-building, and problem-solving skills.
• Excellent analytical, process-oriented, communication, and presentation skills.
• Ability to communicate effectively with both business and executive stakeholders.
• Strong customer retention, adoption, and customer lifecycle management experience.
• Ability to identify upsell, cross-sell, and customer growth opportunities.

Educational Qualifications

• Bachelor’s or Master’s Degree in Business Management or a related field.
• Minimum 3–4 years of demonstrated exceptional customer management experience.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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About VARITE:

VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.