Customer Succes Manager - SF - Onsite

Customer Success Manager – Generative AI SaaS

We’re hiring aCustomer Success Manager to join a fast-growing generative AI startup working at the cutting edge of B2B marketing.

You’ll be the driving force behind onboarding, engagement, and long-term success for a growing portfolio of enterprise customers.

This is a high-ownership, high-impact role, perfect for someone who thrives on direct customer collaboration and loves helping teams see immediate value from the product.

What You’ll Do:

• Own and manage the onboarding journey for new customers—getting them live, active, and seeing ROI fast

• Run regular check-ins and QBRs to maintain engagement and drive renewals

• Work cross-functionally with Sales, Product, and Engineering to solve customer problems and influence roadmap decisions

• Tailor onboarding to each customer’s needs and ensure product adoption stays strong across the first 90 days

• Partner with sales to refine ICP and shape the go-to-market motion

What You Bring:

• 3+ years inB2B SaaS Customer Success, ideally in sales or marketing tech

• Experience working directly withmarketing leaders (CMOs, demand gen, product marketing)

• Proven track record owningrenewals, QBRs, and drivingproduct adoption

• A customer-first mindset with strong collaboration and problem-solving skills

• Passion for the startup pace, autonomy, and building systems that scale

This is your chance to work with a top-tier team in one of the most exciting spaces in SaaS—AI-powered personalization at scale.

Interested?