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Project Overview:
As a Sr. Customer Solutions Engineer, Agentic Commerce & Universal Commerce Protocol, this role is focused on Merchant Center and driving the implementation of Universal Commerce Protocol integrations (APIs), which power agentic consumer experiences on .
Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get from , while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve ’s products and tools. We are champions of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights.
Top 3 Daily Responsibilities:
Technical Integration: Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.
Operational Incubation: Document every edge case to build our internal and external documentation, processes and best practices
Tooling Feedback: Act as the "Customer Zero" for internal and external onboarding tools to ensure they are ready for scale.
Skills Needed: L5 Partner Solutions engineer technical skills (API proficiency, troubleshooting) and experience with agentic AI and eCommerce APIs that can be partner facing
Description
As a Customer Solutions Engineer, you are able to achieve “trusted technical advisor? status with your customers as a result of your deep consultancy and advanced solutions. You source and solve vertical, cluster, and regional scale customer challenges with an eye on solution re-use and scaling. You help your peers succeed via mentorship, solution review, creating opportunities, and support. You drive cross-functional efforts with more than just coding (alignment, vision, messaging). (e.g., JTP drive, culture crew, training). You successfully manage executive-level stakeholder interactions. Responsibilities include:
- Drive efforts to scope out the solution work needed. Design the solution end-to-end. Write the code. Help the client or partner integrate the solution or its output. Follow engineering best practices (design and code reviews, test coverage, maintainable code that is clear, idiomatic, and follows the style guide). Ensure the solution is compliant with data and legal policies and has the necessary reviews for launch.
- Drive participation in industry and account business planning. Meet with clients or partners to understand their objectives and challenges. Identify technical gaps, recognize patterns, and surface opportunities for solution reuse or new innovations to help. Secure alignment with clients or partners and sales on the need and the commitment to move forward.
- Drive trust-earning by actively listening and then demonstrating an understanding of the partner or clientâ€ÂÂTMs core needs in their language. Help partners or clients understand what they can achieve with technology and how we can help. Partner with stakeholders in sales, business development, or product to understand industry dynamics and identify partners or clients in need of advanced solutions to unlock revenue, business growth and efficiency.
- Drive effort to grasp the nuances of clients or partners within the industry of focus. Quickly ramp-up on new product sets or client technical stacks to provide engineering consultation. Be comfortable switching between products and able to explain trade-offs. Develop subject matter expertise in trending spaces to provide deeper advice and solutions.Minimum role qualification requires proficiency in:
- Stakeholder management (Technical Solutions)
- Technical problem-solving
- Core Tech role related knowledge
- Software development lifecycle (Technical Solutions)
- Solution design
- Web Tech
- Software engineering
- Consultative Skills (Knowledge)
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in
employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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