Customer Solutions Engineer (III)

Job ID: 26-39359

Pay Rate: $105/hr - $122/hr

Duration: 6 Month contract till April 2027

Work Location: Sunnyvale, CA (Hybrid - Tue - Thu onsite)

Project Overview:

This role is focused on Merchant Center and driving the implementation of Universal Commerce Protocol integrations (APIs), which power agentic consumer experiences. Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve products and tools. We are champions of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights.

Top 3 Daily Responsibilities:

• Technical Integration: Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.
• Operational Incubation: Document every edge case to build our internal and external documentation, processes, and best practices.
• Tooling Feedback: Act as the "Customer Zero" for internal and external onboarding tools to ensure they are ready for scale.

Skills Needed:

L5 Partner Solutions engineer technical skills (API proficiency, troubleshooting) and experience with agentic AI and eCommerce APIs that can be partner facing.

Regards,
Mohan Tiwari
Lead Recruiter

Office:+16502763421
Email:Mohan.Tiwari@artech.com