IW
Customer Solutions Analyst
Info Way Solutions LLC
🇺🇸 United States
On-site
6 months ago
- EDI
- Veeva
6 months ago
Not enough detail in this posting to match
Job Description:
Part Time - 20-30 hours a week
"•The Customer Solutions Analyst delivers professional, high-quality support to Merz Therapeutics customers in the U.S. and Canada, working in a dynamic, customer-focused environment. This role is responsible for responding to inbound calls and order requests, ensuring customer inquiries are resolved promptly and accurately while maintaining a positive customer experience.
Key Responsibilities:
• Customer Support: Provide timely and consistent assistance for all customer orders and inquiries, exercising problem-solving and front-line decision-making skills.
• Order Fulfillment: Process orders through multiple channels (EDI, fax, email, phone, Veeva), monitor daily order activity, and coordinate with internal teams to ensure accurate and timely delivery.
• Product Knowledge: Maintain thorough understanding of company products and services to effectively support both new and existing customers.
• Process Compliance: Follow established SOPs and stay updated on regulatory requirements, including FDA mandates.
• Interaction Standards: Document all customer interactions and uphold standards for efficiency, effectiveness, and quality.
• Continuous Improvement: Identify opportunities to enhance service delivery, reduce errors, and improve the overall customer experience.
"
Work Location: 6601 Six Forks Road, Raleigh, NC 27615
Customer Solutions Analyst · Info Way Solutions LLC