OB
Customer Service Support - Remote Part Time
On-Board Companies
- 🇺🇸 United States
- Remote
- 22 hours ago
- $20 – $22 / hour
- Salesforce
- Outlook
- Excel
- MS Office
- Pension
22 hours ago
On-Board Services is hiring a Customer Service Support - Remote
For immediate consideration please send your resume toresumes@onboardusa.com
Subject Line: Position Title and State you are Located.
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details:
Position Type: Contact
Job Location: Remote
Part Time- up to 24 hours a week
Compensation: $20-22/hour
This is a part- time, work-from-home call center position requiring dedicated home office space and upgraded internet service to support workflow. The Support Center operates 24/7, and employees must be able to work any shift between 12:00 a.m. and 12:59 p.m. The role involves projecting a professional company image through phone, email, and chat interactions, maintaining positive rapport with vendors and client/city employees, and collaborating effectively with a diverse workforce and client base. Strong communication skills via online platforms such as TEAMS and Salesforce are essential.
Essential Duties and Responsibilities
- Respond to alarms, answer phones, emails, and chats professionally; provide services related to facilities, cities, water, and sanitation issues.
- Research required information using all available resources.
- Handle and resolve customer complaints, process orders, forms, and applications.
- Identify and escalate priority issues, route calls to appropriate resources.
- Follow up on customer calls, including callbacks to appropriate parties.
- Complete call reports and maintain minimum acceptable department standards and goals for attendance and productivity.
- May work outbound call campaigns for specific utility clients or serve as a dedicated agent for a specific client.
- Coordinate responses between vendors and customers; work with internal and external vendors.
- Enter, dispatch, and complete customer work orders via various software systems; escalate issues as needed.
- Record audio announcements for clients to update callers on statuses.
- Utilize translation services when necessary.
- Make outbound calls and follow up on unresolved inquiries using escalation steps.
- Recognize and document trends in customer calls, alert Account Lead or managers of potential issues.
- Notify technical support of system issues; escalate work stoppages as priorities.
- Complete required training within expected timeframes.
- Adhere to Support Center guidelines, including scheduled breaks and lunches.
- May be asked-required to work overtime as needed depending on technical, staffing or client related issues
- Perform additional duties and projects assigned by the supervisor.
Qualifications/Key Competencies:
- Strong verbal and written communication skills; clear, pleasant speaking voice.
- Listening skills; ability to navigate multiple databases (5–7).
- Basic to intermediate computer skills (Outlook, Word, Excel).
- Problem analysis and problem-solving; customer service orientation.
- Organizational skills; attention to detail; initiative and judgment.
- Adaptability, teamwork, professionalism, and courtesy.
- Stress tolerance and resilience; Maturity and professionalism to work unsupervised in a virtual environment.
- Basic computer troubleshooting.
- Ability to adhere to a set schedule with predetermined breaks and lunch.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
- High school diploma or GED required.
- Two to four years of call center/customer service experience or equivalent combination of education and experience.
- Prefer some college coursework or training beyond high school.
- Knowledge of facilities maintenance, utilities, city services, and water/wastewater management is a plus.
- Ability to listen and input data simultaneously.
- Must be able to work in a distraction-free virtual home environment.
Computer Skills
- MS Office Applications
- Internet software (e.g., Vonage Telephony phone system)
- Database software (e.g., Salesforce)
- CMMS or equivalent program (e.g., Maintenance Connections)
www.onboardusa.com
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with servicesincluding: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# 26-01573
Customer Service Support - Remote Part Time · On-Board Companies