Customer Service Specialist

In this role, you will:

• Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
• Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
• Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
• Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
• Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.

You have:

• A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
• Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
• Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
• Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
• The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.

You get:

• $200 safety boot voucher & company-provided PPE (if applicable)
• $300 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We’re much bigger than you think – 30+ natural health brands loved across North America.
• Proudly Canadian-owned & operated.