Customer Service Specialist

Job Description

Customer Service Specialist with 2-5 years’ experience working in an Aerospace environment. Need a candidate that possesses ERP system knowledge. (Experience with AS400 or Oracle is a plus). This is a Temp-Direct Job for an Aircraft company in Valencia, CA.

Overview:
We are seeking an experienced Customer Service Specialist with a strong background in the aerospace industry to serve as the primary liaison between the company and a key customer account. In this role, you will be responsible for managing customer orders and supporting all routine business activities, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. The ideal candidate will bring a deep understanding of aerospace customer requirements, demonstrate strong attention to detail, and effectively coordinate across internal teams to meet customer expectations and business objectives.

Responsibilities:

• Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report. Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.
• Additional duties as assigned

Qualifications:

• AS/AA degree or equivalent with at least 5 years of customer service experience
• Experience in the aerospace industry
• Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)
• Demonstrated Ability to understand basic purchased order terms and conditions and closely work with contract department.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Candidate must be and well-organized, multi-tasking, self-starting individual.