Customer Service Representative – Wiring

Customer Service Representative – Wiring

Location: Shelton, CT 06484
Pay Rate: $22.00 – $26.00/hr, based on experience, paid weekly
Schedule: 8:00 AM – 4:30 PM
Hybrid Schedule: Remote Monday & Friday; onsite Tuesday - Thursday
Temp to Hire

Overview

The Customer Service Representative provides support to ACME customers, sales representatives, and regional sales offices with quotations, order processing, product availability, shipping, and other order-related questions.

This position serves as a key point of contact between customers, sales, manufacturing, and internal teams. The Customer Service Representative will also work closely with Regional Sales Managers to expedite orders, resolve customer concerns, and ensure accurate and timely order fulfillment.

Duties & Responsibilities

• Respond to customer and field sales inquiries by phone and email.
• Process customer orders accurately in SAP.
• Communicate with customers to obtain additional information or clarify order requirements.
• Coordinate with production to schedule orders based on requested ship dates.
• Support sales representatives and Regional Sales Managers with order updates and same-day shipment requests.
• Handle inbound calls regarding quotations, lead times, order status, pricing, inventory availability, and general product questions.
• Expedite orders and assist with resolving order-processing issues.
• Work with sales representatives to resolve product shortages, incorrect shipments, returns, and credits.
• Determine product stock locations and coordinate order delivery.
• Communicate with manufacturing and brand management teams to resolve customer requests and issues.
• Process special order requirements, including rush orders and special shipping instructions.
• Serve as a customer and sales advocate throughout the order process.

Qualifications

• Previous customer service experience within a manufacturing environment or call center.
• Strong interpersonal, communication, and telephone skills.
• Strong verbal and written communication skills.
• Self-motivated, results-driven, and comfortable working in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with SAP order entry and an understanding of order scheduling, shipping, and invoicing processes.
• Salesforce experience is a plus.
• High school diploma or GED.

Benefits

• Health insurance.
• Health Savings Account (HSA).
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts (FSA).
• Life insurance.
• Retirement plan.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.