Customer Service Representative- San Jose

Customer Service Representative

Geary Pacific Corporation | San Jose, CA

Help Customers. Build Expertise. Grow With Us.

Geary Pacific Corporation is looking for a friendly, motivatedCustomer Service Representative (CSR) to join our team.

As a CSR, you'll be one of the first points of contact for our customers, helping HVAC contractors find the products, information, and solutions they need. You'll work closely with customers, branch teammates, and suppliers in a fast-paced environment where your product knowledge and commitment to excellent service make a real difference.

If you enjoy helping people, learning new things, and taking pride in getting the details right, we'd love to meet you.

What You'll Do

• Provide friendly, knowledgeable service to customers in person and over the phone.
• Process sales orders, quotes, bids, returns, and warranty credits.
• Answer product questions and help customers find the right parts and solutions.
• Research products, specifications, and system matchups using company resources.
• Manage backorders, open orders, pending orders, and delivered orders.
• Set up new customer accounts and process payments accurately.
• Support showroom merchandising, stocking, labeling, and organization.
• Pick showroom and customer orders accurately and efficiently.
• Assist warehouse operations with receiving, stocking, and inventory management.
• Perform regular inventory cycle counts and maintain accuracy.
• Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
• Work collaboratively with branch and warehouse teams to ensure a smooth customer experience.

What We're Looking For

We're looking for someone who is:

• Customer-focused – friendly, professional, and committed to helping customers succeed.
• A problem solver – enjoys finding the right products and solutions.
• Detail-oriented – takes pride in accuracy and organization.
• A strong communicator – comfortable helping customers in person and over the phone.
• Energetic and responsive – enjoys a busy environment and takes initiative.
• A team player – willing to jump in and help wherever needed.
• Eager to learn – interested in developing HVAC product knowledge and industry expertise.
• Tech-savvy – comfortable learning computer systems and using technology to get the job done.

#P3

Qualifications

Qualifications

• Previous customer service, sales, or HVAC industry experience is a plus.
• Basic computer skills and the ability to learn new software.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Willingness to learn HVAC products, applications, and company procedures.

HVAC product knowledge is valuable, but a positive attitude, customer focus, and willingness to learn are essential.

What Success Looks Like

A successful CSR will:

• Create a positive experience for every customer.
• Provide accurate product information and helpful solutions.
• Process orders and customer requests efficiently.
• Build strong relationships with customers and teammates.
• Maintain accurate, organized showroom and inventory areas.
• Continue developing product knowledge and industry expertise.
• Contribute to the success of the branch and the Geary Pacific team.

Why Geary Pacific?

Since 1961, Geary Pacific has been a trusted distributor of heating, air conditioning, and ventilation products.

We're proud of ourpositive team culture, knowledgeable people, and commitment to exceptional customer service. You'll work alongside a supportive team and have opportunities to develop your skills, learn the HVAC industry, and grow with an established company.

Benefits

• Medical, Dental & Vision Insurance
• Life & Long-Term Disability Insurance
• 401(k) with Company Matching
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Product & Industry Training
• Career Development Opportunities

Ready to Join the Team?

If you're a friendly, motivated professional who enjoyshelping customers, learning new products, and being part of a great team, we'd love to hear from you.

Join Geary Pacific and become part of a company that has been serving customers and developing great people since 1961.

Learn more about us atwww.gearypacific.com.

See what a day in the life of a Geary Pacific Customer Service Representative looks like:
Customer Service Representative Day-in-the-Life Video

Geary Pacific Corporation is a drug-free workplace.