Customer Service Representative (Level III)

Position: Customer Service Representative
Location: 4909 Savarese Circle, Tampa, FL 33634 (Onsite)
Pay Rate: $21.00/hour on W-2, paid weekly
Contract Duration: Initial 12-month contract, with potential for extension
Target Start Date: December 7, 2026

Training and Work Schedules:

Training Schedule: Monday through Friday, 9:00 AM – 5:30 PM EST.

Post-Training Schedule: Upon completion of training, you will transition to the shift selected at the time of your job offer.

Important Note: Shift assignments and schedules are subject to change based on business needs. The schedules listed below are potential options and are not guaranteed.

Potential Shift Options (Eastern Time)

Department Overview:

The RBC 401(k) – Retirement and Benefits team supports participants enrolled in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.

As a Customer Service Representative, you will assist clients with account-related inquiries, provide clear information about their retirement benefits, guide them through financial transactions, and ensure accurate and efficient data processing. This role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service in a fast-paced environment.

Required Qualifications:

• At least 2 years of professional customer service experience.
• Intermediate computer skills, including proficiency in Microsoft Office applications such as Outlook, Word, and PowerPoint.
• Ability to navigate multiple screens and software systems simultaneously while maintaining accuracy and efficiency.
• Fast and accurate typing skills, with the ability to document detailed account notes while actively engaging with clients.
• Excellent verbal and written communication skills, strong grammar, and a professional, polished demeanor.
• Demonstrated ability to resolve customer concerns, de-escalate challenging interactions, and minimize client dissatisfaction.
• Ability to remain calm, focused, and productive in a fast-paced, high-volume call center environment.
• Self-motivated, goal-oriented, and capable of handling confidential client information responsibly.
• Positive attitude, willingness to receive feedback, and eagerness to apply coaching to improve performance and professional development.

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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