AL
Customer Service Representative III
Artech LLC
🇺🇸 United States
On-site
3 weeks ago
$22 – $25 / hour
- Salesforce
- SAP
- MS Office
- Windows
- Excel
3 weeks ago
Location: Foxboro, Massachusetts
Schedule: 7:30- 4 Monday to Friday
Duration: 6 months with renewals Possible conversion to full-time employment.
Bill Rate: $22.00 - $25.00 per hour
Duties:
- Take customer order entries and assign work to other team members.
- Uses Salesforce to interpret requests and assign tasks.
- 1st round: Video conference
- 2nd/final round: Onsite at the factory
About the Facility
- Instrumentation materials are manufactured at this facility.
- Engineering-focused plant/factory environment.
- Team consists of approximately 20 people.
- Mix of Customer Service Representatives, Planning, and Purchasing professionals.
- Diverse team with varied backgrounds and cultures.
- Collaborative environment where everyone has opportunities to lead and participate in team meetings.
Key Responsibilities
- Interface with internal and external customers.
- Coordinate activities with client functional areas including:
- Manufacturing
- Sales
- Distribution
- Field Service
- Handle customer complaints and inquiries accurately and promptly, including:
- Order status
- Production updates
- Delivery inquiries
- Billing inquiries
- Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
- Coordinate with customers regarding:
- Product selection
- Order placement
- Delivery schedules
- Expediting requests
- Proactively solving customer issues to improve customer satisfaction and relationships.
- Provide product information, including some technical information when necessary.
- Systems and Software
- SAP
- Quote to Cash
- Intranet
- Buy Automation
- Extranet
- Shared Drives
- External Account Websites
- Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
- SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
- Strong MS Office use.
- Strong relationship-building skills with both internal and external stakeholders.
- Strong mediation, negotiation, and facilitation skills.
- Working knowledge of Client Windows operating systems.
- Client Word
- Client Excel
- Client Access
- SAP experience preferred.
Customer Service Representative III · Artech LLC