Customer Service Representative - Filtration Products - Delhi, OH
- 🇮🇳 India | 🇺🇸 United States
- On-site
- 22 hours ago
- ERP
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We are seeking a Customer Service Representative to join our team in Delhi, OH.  In this role, you will work closely with customers, outside sales associates and manufacturers/suppliers.  You’ll be supporting the sales process and providing outstanding customer service for Filtration products.  You’ll respond to inquiries by accurately and efficiently processing requests from both customers and the sales team. Â
Primary responsibilities will include:•   Respond promptly to customer inquiries by phone, email and customer portals•   Prepare accurate customer quotations, including pricing, discounts and shipping charges in accordance with company guidelines
•   Enter customer orders in company ERP system with a high level of accuracy
•   Monitor and expedite customer orders to help meet required and promised delivery dates
•   Follow-up on quotes and make outbound calls to support sales growth and customer relationships
•   Identify areas to up-sell and cross-sell products and solutions based on customer needs
•   Attend meeting or educational activities to stay up to date on the latest developments with the products
•   and more Preferred Education and Experience
•   3+ years of customer service or inside sales experience in filtration, industrial distribution or a related industry
•   Proficient with Microsoft office, as well as email and other business software, with Trend ERP experience a plus
•   Clear and concise verbal and written communication skills
•   Ability to work effectively both independently and as part of a team
•   Strong organizational skills with the ability to multi-task and prioritize in a fast-paced environment
•   Excellent time management skills
•   Sound judgement and decision-making skills
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquÃ). Sun-Source | Privacy Policy
Customer Service Representative - Filtration Products - Delhi, OH · SunSource