Customer Service Representative

Pay Rate: $24/hr
Work Mode: Remote
Location: Must live in California

Summary:

• Schedule: Flexible shifts between 5:00 AM – 8:00 PM PST, Monday through Friday, based on business needs.

Responsibilities:

• Work from a home office to support dental insurance customers as a Customer Care Advocate.
• Respond to customer inquiries via telephone or email, providing excellent service for insurance products or benefit plans.
• Research requests regarding product aspects, policy provisions, claim status, and basic procedures.
• Efficiently process transactions and refer requests for policy modifications to appropriate areas, ensuring completion.
• Enhance customer relationships using effective communication, listening skills, and empathy.
• Access and navigate multiple electronic systems for complete and integrated customer responses.
• Maintain professionalism and high-quality service skills in all interactions.

Requirements:

• Reside in the state of California.
• High School Diploma or GED equivalent.
• Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi is not compatible.
• Minimum 1 year of experience in a remote Call Center Customer Service role.
• Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) while conversing with a customer.

Preferred Skills:

• Minimum 2 years of Call Center or Customer Service Representative experience.
• Strong computer/keyboard skills with efficient typing ability.
• Experience in handling dental or other types of insurance products.
• Prior experience in a dental office.
• Superb listening and professional oral communication skills to inspire trust and accountability.
• Previous experience with Salesforce is a plus.